In light of the current global situation regarding COVID-19, we would like to issue a statement of reassurance to all of our customers. As a company, we have already put in place several measures to ensure our customers and our employee's experience as little disruption as possible.
We are focusing on two key areas:
We have put in place procedures that allow all relevant staff to be able to work remotely so that should there be a need for self-isolation then this will not impact their daily functions. We have run drills to stress test our systems to ensure that they are robust enough to maintain normal levels of service with an entire office remote working. All we ask is that when contacting customer services can you please bear this in mind and have patience with the advisors who will be working hard to ensure your query is resolved.
With regards to the delivery of goods, we are staying in direct contact with shipping providers several times a day to be as up to speed as possible with the latest news and goings-on in all the countries we service. If we start to have cases of operational staff not being able to work then we have contingency plans to ensure we meet the expected dispatch times. We would ask all customers to please have patience in this respect. Depending on order volume some orders may experience a slight delay in dispatch.
We will update this page with the latest information for your country as and when we are aware of it and if there is any change to the status-quo.
We are confident that we will be able to maintain operational activity and we remain committed to delivering the same level of exceptional service we deliver daily.
Please note that this address is not for correspondence or product returns. If you would like to contact us, please use the form on the contact page.